When a dealer takes the adage “the house always wins” too literal, players are bound to make some losses. Well, in mid-2017, poker players at Sugarhouse casino were on the receiving end after a dealer did not shuffle cards for 16 consecutive hands. However, it didn’t sit well with the casino. As a result, the state regulator imposed fines roughly about $100,000. The fines were inclusive of a penalty. The event allegedly affected the integrity of a poker tournament held in the establishment in 2017.

Sugarhouse is the 3rd biggest poker room in the Keystone State. The casino has a total of 28 tables.

None of the players spoke up!

It was alleged that the dealer, during a poker tournament in 2017, dealt 16 consecutive hands without shuffling the two decks of cards used. However, none of the players spoke up. It is most likely they did not notice or just opted to keep quiet and see how it would have panned out.

Thanks to surveillance footage, it was discovered that although the green light on the automatic shuffler started blinking, the dealer continued to deal cards. Needless to say, the green light is supposed to indicate that something’s wrong. Interestingly, the automatic shuffler was in “sort mode” rather than in “shuffle mode”.

Sort mode sequentially arranges cards in a suited order.

Therefore, the 16 hands were played with unshuffled but suited cards.

The automatic shuffler malfunctioned

According to the casino, there were no signs of collusion. The device malfunctioned on its own. It was only after the 16th hand that the dealer became aware of the situation and immediately informed the supervisor. Then, the device was reset and the tournament continued without any other hiccup.

In addition, the casino said that none of the players was eliminated from the tournament during the affected hands. However, the state regulator “did not identify and did not determine the win/loss record for the patrons during the time that the integrity of the poker game was affected.”


What we’re all about at Ace Poker Solutions

We offer the highest EV poker software, and training tools available on the net. These are recommended and used by today’s top poker players from the world. We’ve been doing this since 2009 with the emphasis on offering unique and creative poker software that will help any level of poker player be a more thoughtful and successful player at the table. We’d invite you to check these titles out:

leak busterLeak Buster Software – Leak Buster is a poker software that interfaces with your Holdem Manager or PokerTracker database, and extracts key statistics about your play in order to find your largest poker leaks. Its unique scoring algorithm weighs the impact of your leak against average win-rates. And it suggests ways to correct those leaks through the use of videos (over 50) and written modules.


DriveHUD – DriveHUD is a poker database and HUD for your online poker play. It overlays a HUD on your online poker tables, and display vital stats about each opponent on your table. It tracks and records all of the hands that you play online. This allows you to review, re-play, filter, graph and analyze all of the hands you’ve played. So you can improve your poker game.


ace poker drills

Ace Poker Drills – Ace Poker Drills is a poker training software that gives you a “flash card” style training for Odds and Outs, Equity, and Pre-Flop play. The Pre-Flop trainer will help you to easily recognize which hands to play in different positions. Odds and Outs trainer will get you to quickly calculate your odds and outs in various situations. Equity Trainer will quiz you on equity calculations for different hands. Then you can know your equity in any given scenario.